Refund policy

Returns & Refunds

Onis Emporium accepts return requests on eligible products within 14 calendar days of pickup.

To qualify for a return, the product must be:

Unopened and factory sealed
Unused and in its original condition
In its original packaging
Accompanied by proof of purchase

Please contact support@onisemporium.com before returning an item.

Trading Cards & Randomized Products

Opened booster packs, booster boxes, tins, decks, bundles, collection boxes, or other randomized trading-card products cannot be returned once the factory seal or packaging has been opened.

Returns cannot be accepted based on the cards, rarities, values, pull rates, or pack contents received from a sealed randomized product.

Individual Cards & Singles

Individual trading cards and other collectible singles are generally final sale.

Because condition is an important part of collectible-card value, customers purchasing singles in store are encouraged to inspect the card before completing the purchase.

If you receive the wrong card or believe a card was materially misrepresented, contact support@onisemporium.com as soon as possible so we can review the issue.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you pick it up.

If an item is damaged, defective, incomplete, or incorrect, notify us as soon as possible and preferably before leaving the store.

For issues discovered after pickup, contact us within 7 calendar days and include:

Your order number or proof of purchase
A description of the issue
Photographs of the product when applicable

We will review the situation and provide further instructions.

Refunds

Approved returns will be inspected before a refund is issued.

Refunds will normally be returned to the original payment method. Banks and payment providers may require additional time for the refund to appear.

Products that have been opened, altered, damaged after purchase, or returned without their original packaging may be denied a refund.

Order Cancellations

Pickup orders may be canceled before the order has been marked as Ready for Pickup, provided fulfillment has not already been completed.

Once an order has been picked up, the applicable return policy applies.

Nonreturnable Items

The following items are generally not eligible for return:

Opened trading-card products
Opened randomized products
Individual cards and collectible singles, except in cases of an incorrect or materially misrepresented item
Gift cards
Digital products
Clearance or final-sale merchandise
Products damaged after purchase through misuse, improper handling, or improper storage

Future Shipping Orders

Onis Emporium is currently offering in-store pickup only.

When shipping becomes available, this policy will be updated with procedures for mailed returns, return-shipping costs, damaged shipments, and delivery-related claims.