Refund policy
Returns
Onis Emporium accepts return requests within 14 calendar days of delivery.
To qualify for a return, the product must be:
- Unopened and factory sealed
- Unused and in its original condition
- Returned with all original packaging
- Accompanied by proof of purchase
To request a return, contact support@onisemporium.com before mailing the product. Returns sent without prior approval may not be accepted.
Trading Cards and Randomized Products
Opened booster packs, booster boxes, tins, decks, bundles, collection boxes, or other randomized trading-card products cannot be returned after the factory seal or packaging has been opened.
We cannot accept returns based on the cards, rarities, values, or pack contents received from a sealed randomized product.
Damaged or Incorrect Orders
Please inspect your order after delivery. Contact us within 7 calendar days if your order arrives damaged, defective, incomplete, or incorrect.
Include:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the shipping packaging and label
We will review the issue and provide further instructions. Do not discard damaged products or packaging until the claim has been resolved.
Return Shipping
Customers are responsible for return-shipping costs when returning an unwanted item.
Onis Emporium will cover reasonable return-shipping costs when the return is caused by an incorrect item or a verified error on our part.
Original shipping charges are nonrefundable unless the order was incorrect or damaged due to our error.
Refunds
Returned products will be inspected after they are received.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Products returned opened, damaged, altered, or missing original packaging may be denied a refund.
Order Cancellations
Cancellation requests must be submitted before the order has been processed or shipped. We cannot guarantee cancellation after fulfillment has begun.
Once an order has shipped, it must follow the standard return process.
Nonreturnable Items
The following items cannot be returned:
- Opened trading-card products
- Individual cards sold as final sale
- Gift cards
- Digital products
- Clearance or final-sale items
- Products damaged after delivery through misuse or improper storage
Coming Soon Products
Products marked Coming Soon are previews and are not currently available for purchase. Because no payment is collected for these listings, they are not eligible for refunds.
Contact Us
For return or refund questions, contact:
Onis Emporium
support@onisemporium.com
Deming, New Mexico